Cancellation and Refund Policy

Except as set out in this agreement, all sales are final.

All refunds are processed into the original payment method.

The Refund process might take 4-6 weeks and will reflect on the bank statement.

1. Subscription Term and Auto-Renewal

  • The JobGraze platform subscription service is offered on an annual basis, with automatic renewal at the end of each subscription term, unless canceled by the subscriber.
  • Subscribers will be notified via the JobGraze portal prior to the renewal date.
  • Subscribers can cancel their subscription at any time during the subscription term but there are no refunds offered for the remaining time period. To cancel, you can log-in to the JobGraze portal and update the subscription details.
  • Cancellations and refunds of paid subscriptions are allowed within 24-hours of signup.
  • Refunds to Candidates (if applicable) within first month of signup are allowed under extenuating circumstances.

2. Booking (Hiring) Fees

  • A Subscribed Employer who has paid to book a candidate but encounters issues involving the candidate of not showing for work will have the booking amount credited back to your account.
  • JobGraze reserves the rights to conduct verifications prior to issuing any refund. This amount will show in your wallet for use with your next candidate booking.

3. International Placement Fees

  • Subscribed Employers who sponsored and hired an international candidate will sign an agreement acknowledging their understanding of the policy, guarantees, requirements and procedures when hiring International Candidates.
  • The placement fee may be refundable under extenuating circumstances but will be addressed on a case-by-case basis. Please contact us at directly to discuss such cases.

4. Contact Us

If you have any questions or need assistance with cancellation, please contact our customer support team by sending an email to or contact us online via the Platform or our Website Chat.

5. Changes to the Cancellation Policy

JobGraze reserve the right to modify this cancellation policy at any time without notice to you.

6. Compliance

This policy is in compliance with all relevant consumer protection laws and regulations.

Thank you for choosing JobGraze! We value your business and are committed to providing excellent service. If you have any further questions or concerns regarding our cancellation and refund policy, please do not hesitate to reach out to us at:

Last Updated: August 17, 2023