Patient Financial Representative Financial Assistance


Assists customers with inquiries within a high volume call setting while providing an exceptional customer experience and complaint resolution. Offers credit counseling, makes monthly payment agreements, posts payments, explores discount opportunities, provides knowledge of insurance processing, processes accounts for bad debt, evaluates medical debt, assists with Medicaid enrollment, financial assistance, and state/federal programs, and processes patient correspondence.

Roles Responsibility
Assist customers with inquiries, Provide credit counseling, Make payment agreements, Post payments, Explore discount opportunities, Process accounts for bad debt, Evaluate medical debt, Assist with Medicaid enrollment, Assist with financial assistance programs, Process patient correspondence
Desired Qualification
High School Diploma or Equivalent
Full Time
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