Customer Service Representative – Rehab Services – City Center – Cleveland Avenue


The Customer Service Representative position is responsible for providing excellent customer service in a team based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing, and maintenance of medical records. Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Roles Responsibility
Provide customer service, Handle telephone inquiries, Schedule patient appointments, Verify insurance, Obtain authorizations, Process billing and collections, Maintain medical records, Manage business services for specific needs
Desired Qualification
High School Diploma or Equivalent
Full Time
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