Customer Service Representative – Rehab Services – Cape Coral Hospital


The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, posting charges, initial collections, preparing well-coded and accurate billing, and maintenance of medical records. This position may also be required to manage the business services for workers’ compensation, commercial carriers, employee *****, and corporate accounts. Late hours, holidays, and weekends may be required. Other duties as assigned by the Manager/Supervisor of the department.

Roles Responsibility
Provide excellent customer service, Handle telephones, Schedule patient appointments, Check-in patients, Verify insurance, Obtain authorizations, Pre-certify procedures, Handle referrals, Post charges, Collect payments, Prepare billing, Maintain medical records, Manage business services for various accounts, Follow supervisor's assignments
Desired Qualification
High School Diploma or Equivalent
Full Time
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