Customer Service Representative – Patient Care Rep – Family Medicine – College Point


The Customer Service Representative position is responsible for providing excellent customer service in a team-based environment for all aspects of patient business activity within the Practice/Department. Responsibilities include handling telephones, patient appointment scheduling, patient check-in, insurance verification, authorization, pre-certifications, referrals, and posting charges, initial collections, preparing well-coded and accurate billing, and maintenance of medical records. This position may also be required to manage business services for workers’ compensation, commercial carriers, employee *****, and corporate accounts. Late hours, holidays, and weekends may be required.

Roles Responsibility
Providing excellent customer service, Handling telephones, Scheduling appointments, Patient check-in, Insurance verification, Authorization, Pre-certifications, Referrals, Posting charges, Initial collections, Billing, Maintenance of medical records, Managing business services
Desired Qualification
High School Diploma or Equivalent
Full Time
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