Contact Center Representative – Scheduling Specialist – ***** Physician Group

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The Patient Access Specialist position involves being the first point of contact with patients, providers, and outpatient facilities for appointment scheduling and patient communication. The role requires excellent verbal and customer service skills, handling inbound and outbound calls, utilizing practice management systems, and ensuring accurate responses and registration. This role is critical for revenue generation, repeat visits, and patient satisfaction.

Roles Responsibility
Handle inbound and outbound calls, Utilize practice management systems for registration and scheduling, Ensure accurate responses to customer inquiries, Prioritize tasks, Demonstrate flexibility and organization
Desired Qualification
High School Diploma or Equivalent, Post high school training preferred, Typing speed of 30 WPM, Bilingual proficiency helpful
Type
Full Time
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