Call Center Operator II


As a member of the Room Service team, the individual will be tasked to assist and deliver in a pleasant, friendly and timely manner patient specific high-quality food and exemplary service to patients, guests, and staff.

Roles Responsibility
Act as a liaison to food service for the patient, family and staff, Communicate on the telephone in an efficient manner, To review therapeutic diet orders and modify the patient’s order, Speak with the patient, family member(s) or nurse to explain needed modifications, Communicate on the phone or in person to patients, staff, and guests, Communicate patient diet order issues to the Call Center Operator Lead, Identify patients who are not able to place an order, Manage patient nourishment, supplement and tube-feeding delivery, Proficient using the Computrition system, Manages difficult or emotional situations and responds promptly, Pickup diet order sheets from nursing stations and receive verbal diet order changes, Monitor, collect and/or record operation specific data, Assist in orientation and on-the-job training of new Call Center Operators and Dietetic Interns, Read ***** email periodically throughout the day, Perform duties of the Call Center Operator I when necessary, Participate in tray delivery and pickup, Adhere to departmental and ***** policies and procedures, Participate in and monitor sanitation and safety procedures, Perform all other duties as assigned
Desired Qualification
HS High School
Per Diem
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